Antonov Company
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Customer support

ANTONOV Company’s comprehensive system of customer support offers the following services

After-sale service of the “AN” aircraft in ANTONOV service centre

ANTONOV service centre specialists perform the following works:
  • maintenance of AN-12, AN-22, AN-24, AN-26, AN-30, AN-32, AN-74, AN-140, AN-148-100, AN-124-100, AN-225 and their components in accordance with the effective operational documentation on a base of ANTONOV Company and in places of the customer’s aircraft basing;
  • repair of the aircraft aggregates and components as well as organization of repair works at the partner enterprises;
  • modification of the aircraft according to the bulletins;
  • modernization of the aircraft to meet ICAO requirements;
  • modernization and re-equipment of the aircraft according to the customer’s demands;
  • fulfilment of warranties in accordance with the agreements of aircraft deliveries;
  • processing and analysis of materials of deciphering of the means of objective control.

Engineering and technical support of the ANTONOV aircraft operation

Author support of ANTONOV aircraft operation at all stages of their life cycle is being performed in the following directions:
  • consulting and giving recommendations on technical requests of operators, customers, aviation authorities, repair plants, manufacturers of aircraft and components;
  • analysis of the experience of the aircraft operation including requirements of the certain customer taking into account peculiarities and conditions of its aircraft operation;
  • development and implementation of measurements on increase of reliability and improvement of construction of the aircraft and their systems according to the customer’s offers;
  • development of the bulletins on the aircraft modification;
  • determination of possibility and reasonability of reconstruction of the damaged aircraft and those standing idle for a long time;
  • development of recommendations on reconstruction of damaged parts and support of reconstructing repairs;
  • development of technical documentation on the aircraft modernization according to the new requirements;
  • works on increase of resources and life time of the aircraft and aggregates.

Informational Support Customer

Services on engineering and technical support of an operator and author support of operational documentation of ANTONOV aircraft are provided by the Informational centre of the customer support (call-centre customer support), functioning at day and night by principle of the “single window” for operative giving of the information for the customers according to their requests in the scheduled terms.

postal address 1, Akademika Tupoleva St., Kyiv, 03062, Ukraine
telephone +380(44)400-97-76
Fax +380(44)400-97-76
E-mail support@antonov.com
Site www.support.antonov.com